Frequently Asked Questions (FAQ)
Below are answers to the questions we get most often. If you need anything else, email luxeraled@gmail.com or call +1 (800) 287-6543 (8:00 AM – 10:00 PM, Central Time). We aim to reply within 24 hours.
Orders & shipping
Where do you ship?
We ship across the United States. [Confirm any international destinations you support, or state US-only.]
How much does shipping cost?
Shipping costs are calculated at checkout and shown in full before you pay. [Confirm your rates: free over $X / flat $Y.]
How long until my order arrives?
Orders are processed within [confirm: e.g. 1–2 business days]. Estimated delivery is [confirm: e.g. 5–9 business days] after processing. Full details are in our Shipping Policy.
How do I track my order?
You'll get a tracking link by email once your order ships. You can also use our Track Your Order page.
Returns & refunds
What is your return policy?
We accept returns within [confirm: e.g. 30 days] of delivery for items in their original condition. Our 90-Day Money-Back Guarantee applies as described on the product page and in our Refund Policy — please read it for the full terms and any exclusions.
How do I start a return?
Email luxeraled@gmail.com with your order number and the reason for the return, and we'll send instructions.
When will I get my refund?
Refunds are issued to your original payment method within [confirm: e.g. 5–10 business days] of us receiving and inspecting the returned item.
Products
Are your devices safe to use at home?
Yes, when used as directed. Our LED and red light therapy devices are intended for cosmetic use to support the appearance of healthy skin. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Always follow the instructions included with your device. If you are pregnant, have a skin condition, or are taking light-sensitizing medication, consult a healthcare professional first.
How often should I use my device?
Usage guidance is included with each product. Follow the schedule in the instructions rather than using it more often.
Payment & account
What payment methods do you accept?
All payment options are shown at checkout. Payments are processed securely and your card details are never stored on our servers.
Do I need an account to order?
No — you can check out as a guest.
Contact
Company: Luxera LLC
Address: 2432 N Shore Dr, Delavan, WI 53115 (Delavan Lake Area), USA
Email: luxeraled@gmail.com
Phone: +1 (800) 287-6543
Hours: 8:00 AM – 10:00 PM, Central Time